PRICES
Prices quoted are subject to availability. Prices are subject to change until full payment is received. Prices quoted are subject to HST.
LOCATION OF TOUR
All tours will take place at Kickin’ Back Alpaca Ranch, 734762 West Back Line, Markdale, ON, Canada. Please arrive 5-10 minutes before the start of your tour and be prepared to show your confirmation letter (you don’t need to print it out if you can show it on your phone) to staff if asked to do so.
AVAILABILITY
The products and services sold through this website are subject to availability and can be withdrawn without notice. Your tour is not confirmed until full payment is received.
IMPORTANT
Your confirmation letter will be sent by email, please make sure your email address is accurate. We request that you carefully check the dates and times on your confirmation letter and to contact us immediately if these are not correct and we can correct it for you. Should you wish to make any changes to your tour including but not limited to changing the date, time, type of tour or number of guests to attend the tour please contact us by phone at 519-986-3758 or by email at [email protected].
CANCELLATION POLICY
- Cancellations more than 48 hours’ in advance will receive a full refund.
- Cancellations with less than 48 hours’ notice or no-shows are non-refundable
- If the roads are closed or driving conditions are unsafe on the day of your tour and you contact us at least 2 hours before your scheduled tour time you may reschedule your tour to a different day.
LATE ARRIVALS
We can not be held responsible for guests showing up late for their tours. Guests that arrive late for their tour may have their tour shortened or cancelled completely so that the next tour can begin on time. If you are going to arrive late, please call us at 519-986-3758 and we can confirm whether or not your tour will need to be shortened or cancelled depending on how late you are going to be and whether or not there is a tour scheduled after yours. There is no refund or credit for shortened or cancelled tours due to late arrival.
REMINDER
For the comfort of our alpacas we ask that you please do not bring dogs to the ranch as they are unaccustomed to them and can be stressed by unfamiliar dogs.