Frequently Asked Questions

Please reach out to us at [email protected] if you can’t find an answer to your question.

What are you doing to keep people safe?

The mask mandate has been dropped and we understand that people are tired of wearing masks. With that being said Carolyn has a compromised respiratory system so she will continue to wear a mask for the tours, if you are willing to wear one also we would truly appreciate that.

To ensure the safety of all, we will continue with the following Covid protocols:


  • All common surfaces are disinfected between groups.
  • The maximum number of guests per tour will be 15.
  • If you wish to visit the gift shop at the end of your tour you will be required to use hand sanitizer upon entering.
  • If you have been exposed to someone with COVID19 or feel unwell before your tour please contact us to reschedule your visit.


All bookings made are with the understanding that we may need to reschedule them or cancel them with a full refund depending on how things evolve. If you have any questions please contact us before booking.

Where are you located?

We are just outside Markdale, Ontario which is about 1 ½ hours northwest of Toronto. Please see the map on our contact us page.

Do I need an appointment for a tour?

Yes, appointments are required for all tours and they can be booked right here on-line

Can I come and just wander around the ranch on my own?

Due to bio-security issues and liability issues for both you and us we can’t allow guests to wander the ranch on their own. If you would like to visit the alpacas please book a tour.

Where do I go when I arrive for my tour?

When you arrive please park by the house and ring the doorbell at the back door of the house to let us know you have arrived.

What if I'm going to arrive late for my tour?

Try to arrive a few minutes before your tour is scheduled to begin. Please notify us if you are going to arrive more than a couple of minutes  late. Please be aware that if you arrive more than 15 minutes late your tour may be shortened so the next tour can begin on time. More than an hour late your tour may have to be cancelled completely. There are no refunds or credit for short or cancelled tours if you arrive late.

How much are your tours?

Alpaca Farm Tour: The fee for this tour is $40 for the tour plus the cost of tickets. Adults are $13 and youth are $7. There is no charge for children 2 and under.

The Alpaca Lovers Tour: The fee for this tour is $75 for the tour plus the cost of tickets. Adults are $19 and youth are $11. There is no charge for children 2 and under.

The V.I.P. Alpaca Tour: The fee for this tour is $125 for the tour plus the cost of tickets. Adults are $29 and youth are $19. There is no charge for children 2 and under.

Where is the tour held?

Most of the tour takes place in the “girls” barn so we are not out in the sun, wind, snow or rain, however we do recommend that you dress appropriately for the outside temperature as the barn is not heated. The floors are very clean you don’t need to worry about getting farm dirt on your shoes. Sometimes we will visit the boys in the pasture, but again it is very clean as the alpacas use communal poop piles so you don’t need to worry about your shoes. 

What if the weather is bad?

When the weather is bad the whole tour will take place inside the barn so you don’t have to deal with the elements and your tour will go ahead regardless of the weather. If it is not safe to drive you have the option to reschedule your tour or cancel it for a full refund. In this case please give us at least 2 hours notice that you will not be coming for your tour.

The barn is not heated so do dress appropriately for the outside temperature.

What should I bring with me?

Make sure to bring a camera to take lots of pictures, crias (baby alpacas) are very photogenic. We also recommend you wear closed toed shoes for your protection while interacting with the alpacas. 

What shouldn't I bring to the ranch?

For the comfort of our alpacas we ask that you please do not bring dogs to the ranch as they are unaccustomed to them and can be stressed by unfamiliar dogs.

Is the barn wheelchair accessible?

Yes, the barn where the tour is held is fully wheelchair accessible. Please do let us know though if there will be a wheelchair so we can make sure the ramp to the gift shop is accessible.

How long are the tours?

Depending on the tour you choose your time with the alpacas lasts from about 45 minutes to an hour and a half. Most of that time is spent interacting with the alpacas. Afterwards you are invited to visit the gift shop to see some of the one-of-a-kind items created from our alpacas fibre. 

Do you offer public tours?

No, all of our tours are private. When you reserve your tour no one else will be able to reserve for the same time. The only people on the tour with you will be those you invite to attend.

What is your cancellation policy?

A full refund will be given for cancellations more than 48 hours in advance, for cancellations with 48 hours or less notification your fee is non-refundable. If the roads are closed or driving conditions are unsafe on the day of your tour and you contact us at least 2 hours before your scheduled tour time you may reschedule your tour to a different day or cancel for a full refund. 

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