The mask mandate has been dropped and we understand that people are tired of wearing masks. With that being said Carolyn has a compromised respiratory system so she will continue to wear a mask for the tours, if you are willing to wear one also we would truly appreciate that.
To ensure the safety of all, we will continue with the following Covid protocols:
All bookings made are with the understanding that we may need to reschedule them or cancel them with a full refund depending on how things evolve. If you have any questions please contact us before booking.
We are just outside Markdale, Ontario which is about 1 ½ hours northwest of Toronto. Please see the map on our contact us page.
Due to biosecurity issues and liability issues for both you and us we can't allow guests to wander the farm on their own. If you would like to visit the alpacas please book a tour.
When you arrive please park by the house and check in at the back door of the house.
Try to arrive a few minutes before your tour is scheduled to begin. Please notify us if you are going to arrive late but be aware that if you arrive late your tour may be shortened so the next tour can begin on time. More than an hour late your tour may have to be cancelled completely. There are no refunds or credit for short or cancelled tours if you arrive late.
Alpaca Farm Tour: The fee for this tour is $75 which includes up to 5 guests. Additional guests are $15 each.
The Alpaca Lovers Tour: The fee for this tour is $125 which includes up to 5 guests. Additional guests are $25 each.
The V.I.P. Alpaca Tour: The fee for this tour is $225 which includes up to 5 guests. Additional guests are $45 each.
Most of the tour takes place in the "girls" barn so we are not out in the sun, snow or rain, however we do recommend that you dress appropriately for the temperature. The floors are very clean you don't need to worry about getting farm dirt on your shoes. Sometimes we will visit the boys in the pasture, but again it is very clean as the alpacas use communal poop piles so you don't need to worry about your shoes.
When the weather is bad the whole tour will take place inside the barn so you don't have to deal with the elements and your tour will go ahead regardless of the weather.
The barn is not heated so do dress appropriately for the outside temperature.
Make sure to bring a camera to take lots of pictures, crias (baby alpacas) are very photogenic. We also recommend you wear closed toed shoes for your protection while interacting with the alpacas.
For the comfort of our alpacas we ask that you please do not bring dogs to the farm.
Yes, the barn where the tour is held is fully wheelchair accessible. Please do let us know though if there will be a wheelchair so we can make sure the ramp to the gift shop is accessible.
Depending on the tour you choose your time with the alpacas lasts from about 45 minutes to an hour and a half. Most of that time is spent interacting with the alpacas. Afterwords you are invited to visit the gift shop to see some of the one-of-a-kind items created from our alpacas fibre.
No, all of our tours are private. When you reserve your tour no one else will be able to reserve for the same time. The only people on the tours will be those you invite to attend.
A full refund will be given for cancellations more than 48 hours in advance, for cancellations with 48 hours or less notification your fee is non-refundable. If the roads are closed or driving conditions are unsafe on the day of your tour and you contact us at least 2 hours before your scheduled tour time you may reschedule your tour to a different day.